Emergency first aid & incident response Risk Assessment Template

Typical hazards & measures

• Incident documentation and notifications — Complete a factual report with times, actions, people present and product lots; capture photos where allowed; save CCTV if available; notify insurers per policy and log client follow-up. Review outcomes at the next team huddle with any SOP changes.
• Vasovagal faint or dizziness — Stop and lower the client so legs are raised; cool the area and provide reassurance. Offer water when fully alert, avoid sudden standing, and document triggers such as heat, odour or needles so future visits can be staged more comfortably.
• Missing health information and emergency contacts — Collect brief health notes, allergies and an emergency contact at booking; verify on arrival. Keep details secure but reachable at the chair; update after changes, and include a quick “who to call” panel on the day sheet for rapid escalation.
• Poor communication with emergency services — Keep the full address, entry instructions and nearest landmarks on a laminated card by phones and reception. Train staff to give clear symptoms, timings and contact numbers, and to station a runner at the door to guide responders directly to the client.
• Severe bleeding from a cut — Apply direct pressure with clean dressings, elevate if appropriate, and keep the client seated; add layers rather than remove soaked pads. Call for help if bleeding persists; record location, tool and time, and review technique before similar services resume.