Emergency first aid & incident response Risk Assessment Template

Typical hazards & measures

• Anaphylaxis during a treatment — Stop work, call emergency services, lie the client flat with legs raised, and use client-supplied adrenaline if trained and available. Avoid oral intake, monitor breathing, and prepare a calm handover with timings, products used and observed reactions.
• Choking during a visit — Encourage coughing, then use back blows and abdominal thrusts if trained and needed; call for help early, continue cycles until the airway clears or responders arrive. Record the event and consider a light-refreshments policy during active treatments.
• Seizure in the treatment chair — Protect the head with towels, clear nearby tools, and time the event; do not restrain or place objects in the mouth. Once movements stop, check breathing, roll to recovery and reassure on waking; call for help if seizure exceeds five minutes or repeats.
• Acute anxiety or panic attack — Pause the service; coach slow breathing, reduce stimuli and offer water when safe. Keep the client seated, use neutral language, and avoid crowding; resume only if fully settled. Record triggers and adapt future bookings for calmer pacing and product choices.
• Scene control and bystander management — Assign one person to manage the area, move non-essential clients away, and maintain privacy screens. Pause music, clear walkways for responders, and reopen zones only after cleaning and supervisor sign-off to keep the environment calm and respectful.