Emergency first aid & incident response Risk Assessment Template

Typical hazards & measures

• No automated external defibrillator available — Provide an AED in a clearly signed location, check status weekly, and train staff on pad placement and safe use. Practise mock drills quarterly so callers, runners and first aiders move in sync while another staff member guides responders to the client.
• Thermal burn or scald — Remove heat source, cool the area under cool running water for at least ten minutes, and avoid ointments or ice. Cover loosely with a sterile, non-fluffy dressing; check for jewellery constriction and record the device, temperature setting and timings.
• Head injury from a fall — Check response, airway and breathing; control any bleeding, keep the client still and observe for confusion, vomiting or worsening headache. Call for help for concerning signs; document hazards and remove them before reopening the area to use.
• Severe bleeding from a cut — Apply direct pressure with clean dressings, elevate if appropriate, and keep the client seated; add layers rather than remove soaked pads. Call for help if bleeding persists; record location, tool and time, and review technique before similar services resume.
• Incident documentation and notifications — Complete a factual report with times, actions, people present and product lots; capture photos where allowed; save CCTV if available; notify insurers per policy and log client follow-up. Review outcomes at the next team huddle with any SOP changes.