Call Centres and High-Density Offices Risk Assessment Template

Typical hazards & measures

• Housekeeping and storage — Enforce a clear desk policy; keep walkways 1 m clear; label storage areas; and remove damaged furniture immediately. Schedule end-of-day desk resets, weekly deep cleans, and quarterly audits for cables, chairs, and lighting.
• External contractors and maintenance staff — Require permits-to-work and proof of competence for all contractors. Brief them on site safety, emergency exits, and high-traffic areas. Schedule works off-peak, cordon hazards, and supervise hot works or electrical access. Keep a contractor log.
• Security and visitor management — Require ID badges, log visitors, and restrict access to operational areas. Use CCTV at entrances and floor access control. Educate staff to challenge unknown visitors politely and report lost passes immediately.
• Mental health strain from constant calls — Provide regular coaching, wellness programmes, quiet rooms, and scheduled non-call tasks. Encourage open conversations, recognise good work, and ensure managers are trained in mental health first aid.
• Fire safety in high occupancy — Provide clearly lit exits, one exit route per 60 people, and drills every six months. Keep aisles unobstructed, mark assembly points, and limit flammable decor. Store chargers and spare batteries properly, and train fire wardens per zone.