Call Centres and High-Density Offices Risk Assessment Template

Typical hazards & measures

• Prolonged screen and device use — Issue ergonomic chairs, adjustable desks, and DSE setup guides. Schedule micro-breaks every 60 minutes, encourage posture changes, and provide free eye tests. Use dual monitors to reduce neck strain and ensure adjustable lighting to minimise glare.
• Emergency evacuations for mobility-impaired staff — Create personal emergency evacuation plans (PEEPs), install refuge points with intercoms, and appoint trained buddies. Maintain evacuation chairs and conduct regular drills. Avoid placing high-dependency staff far from exits.
• Desk congestion and restricted movement — Maintain 800 mm clearance between desks, clearly mark walkways, and keep chairs/personal items clear of aisles. Schedule desk layout reviews quarterly and avoid clutter. Assign lockers for storage and enforce hot-desk hygiene.
• Power outages or IT downtime — Install UPS backups for servers, test failover systems, and provide hard-copy emergency scripts. Train staff on manual call-logging and re-routing. Schedule updates off-peak, and maintain a tested recovery plan.
• Prolonged sitting and sedentary time — Offer sit-stand desks, encourage “walk and talk” breaks, and share simple stretching routines. Arrange desk layout so staff walk to printers or bins. Monitor sedentary behaviour via wellbeing surveys and campaigns.