Call Centres and High-Density Offices Risk Assessment Template

Typical hazards & measures

• Breakout space crowding — Stagger lunch breaks, provide multiple break areas, and use floor markers during busy periods. Clean tables after every sitting, maintain microwaves and fridges, and cap occupancy in small kitchens to prevent collisions and contamination.
• Fire safety in high occupancy — Provide clearly lit exits, one exit route per 60 people, and drills every six months. Keep aisles unobstructed, mark assembly points, and limit flammable decor. Store chargers and spare batteries properly, and train fire wardens per zone.
• Acoustic shock and headset overuse — Provide headsets with acoustic limiters; cap output in software; train staff to remove headsets during alarms; rotate tasks to limit exposure; inspect equipment regularly and replace worn cushions to maintain comfort and reduce peak sound levels.
• Noise levels and distraction — Use acoustic panels, sound masking, and carpet tiles. Provide noise-cancelling headsets; set etiquette for speaker use; and create quiet pods for escalations. Rotate team meetings to avoid loud clusters and maintain productivity.
• Housekeeping and storage — Enforce a clear desk policy; keep walkways 1 m clear; label storage areas; and remove damaged furniture immediately. Schedule end-of-day desk resets, weekly deep cleans, and quarterly audits for cables, chairs, and lighting.