Call Centres and High-Density Offices Risk Assessment Template

Typical hazards & measures

• Infectious disease spread in open plan — Upgrade HVAC with HEPA filtration, improve fresh air exchange, clean high-touch surfaces frequently, and enforce stay-home guidance for illness. Use desk screens during outbreaks, and stagger seating or hybrid work where feasible.
• Emergency evacuations for mobility-impaired staff — Create personal emergency evacuation plans (PEEPs), install refuge points with intercoms, and appoint trained buddies. Maintain evacuation chairs and conduct regular drills. Avoid placing high-dependency staff far from exits.
• Security and visitor management — Require ID badges, log visitors, and restrict access to operational areas. Use CCTV at entrances and floor access control. Educate staff to challenge unknown visitors politely and report lost passes immediately.
• Shared headsets and phones hygiene — Assign personal headsets if possible; otherwise disinfect between users. Provide cleaning wipes at every desk; ban sharing during illness outbreaks; and log cleaning routines weekly. Train staff on correct handling to prevent infections.
• Shared desk cleaning — Mandate desk wipes at the start/end of shifts; clean headsets, keyboards, and chairs. Rotate deep cleans daily, supply bins at every station, and train cleaners to avoid unplugging devices. Provide reminders at shift changeover points.