Call Centres and High-Density Offices Risk Assessment Template

Typical hazards & measures

• Prolonged sitting and sedentary time — Offer sit-stand desks, encourage “walk and talk” breaks, and share simple stretching routines. Arrange desk layout so staff walk to printers or bins. Monitor sedentary behaviour via wellbeing surveys and campaigns.
• Repetitive strain injuries (RSI) — Rotate roles, provide split keyboards and vertical mice, and adjust key shortcut use. Offer early physiotherapy access, encourage stretching, and track trends in musculoskeletal complaints for proactive workstation changes.
• Electrical equipment overuse — PAT test annually, limit plug-in devices, and inspect cords regularly. Provide cable trays, surge protection, and enforce switch-off at night. Position chargers away from seating to reduce trip hazards.
• Housekeeping and storage — Enforce a clear desk policy; keep walkways 1 m clear; label storage areas; and remove damaged furniture immediately. Schedule end-of-day desk resets, weekly deep cleans, and quarterly audits for cables, chairs, and lighting.
• External contractors and maintenance staff — Require permits-to-work and proof of competence for all contractors. Brief them on site safety, emergency exits, and high-traffic areas. Schedule works off-peak, cordon hazards, and supervise hot works or electrical access. Keep a contractor log.